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What You Need to Know Before You Start

These legal terms set out your rights, your responsibilities and how tk698 operates your account. Access to our platform depends on your local law and whether your region is eligible — read this before you open an account.

Account eligibility by regionBangladesh local law appliesbKash, Nagad, Rocket wallet conditionsAccount holder rightsPolicy contact path included
tk698 What You Need to Know Before You Start
HOW WE HANDLE THIS

Data, Security and Your Account Rights

We take the handling of your account data seriously. Here is what we do and what you can ask us to do on your behalf. Your rights around data and account access are real — this is how to exercise them.

Data Retention We keep account records for as long as required under our operating terms. You can request a summary of what we hold by contacting us through the legal email channel.
Account Security Your account is protected by password and OTP verification. If you notice unauthorised access or a login you did not make, contact support immediately to lock the account.
Cookie and Tracking Policy We use cookies to keep your session active and remember your device. You can clear cookies from your mobile browser at any time — this will log you out of your current session.
Request Account Changes To update personal details, request data removal or close your account, write to us through the Account Support Portal. We confirm all changes in writing before applying them.
LEGAL CONTACT

How to Reach Us on Legal Matters

If you have a question about your account terms, a policy change or how your data is handled, use the contacts below. Legal queries go to a separate queue from general account help — mark your message clearly so we can route it correctly and get back to you faster.

Legal Queries Email Send your legal question or account dispute to our dedicated legal email. Mark the subject line clearly so your message reaches the right team without delay.
Live Chat — Policy Questions Open live chat from any page on tk698 and tell the agent your query is about legal terms or policy. They will escalate it to the right person if needed.
Account Support Portal Log in to your account and go to the Help section. Submit a formal legal or policy request there, and our team will respond with written confirmation.

Common Legal Questions Answered

These are the questions we get most often about account terms, eligibility and your rights under our policy. If your question is not here, contact us through the legal channel.

Access depends on your local law and whether your region is eligible. It is your responsibility to check whether using this platform is lawful where you are before opening an account.

Funds loaded via bKash, Nagad or Rocket are held in your account wallet under the payment conditions linked to your account. Your balance is shown in your account dashboard at all times.

Submit your dispute through the Account Support Portal or the legal email channel. We handle account disputes separately from general queries — mark your message as a formal dispute.

Yes. Send a written request to our legal email channel. We will confirm receipt and send you a summary of the data we hold on your account within a reasonable timeframe.

We post any changes to this page. Continuing to use your account after a change is posted means you accept the updated terms. We recommend checking this page periodically.

Log in and go to the Help section in your account, or write to us through the legal email. We confirm all account closures and data removal requests in writing before processing them.
Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.